RETURNS & EXCHANGES

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible, your item must be unworn, unused, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, email us at hello@enlesce.com. Once your request is approved, we'll provide return instructions and the return shipping address:

329 Howe Street, Vancouver, BC V6C 3N2, Canada

Items returned without first contacting us will not be accepted.

RETURN SHIPPING & FEES

Orders that qualified for free shipping are eligible for free returns and exchanges. We'll provide a prepaid return shipping label at no cost.

For orders that did not qualify for free shipping, return shipping is the customer's responsibility. If you'd like, we can provide a prepaid shipping label and deduct the shipping cost from your refund, or you're welcome to use your own shipping method.

We kindly ask that if your item isn't the right fit, you let us know as soon as possible so we can get it into the hands of another excited rider. Every return impacts our ability to serve the community sustainably, and we truly appreciate your understanding.

EXCHANGES (FREE RETURN SHIPPING)

Looking to exchange for a different size, color, or style? We’re happy to offer free return shipping for exchanges shipping from within Canada. Here’s how it works:

1. Start a return by emailing us at hello@enlesce.com and let us know you'd like to exchange.
2. Place a new order for the item you want.
3. Once your new order is confirmed, we’ll send you a free return shipping label for the original item.

The original item must still meet our return conditions: unused, and in its original packaging.

This is not offered on international orders.

Please note: Sale items are not eligible for free return shipping under our exchange policy. For discounted items (25% or more), exchanges may still be arranged if your preferred size is available.

DAMAGES OR ISSUES

Please inspect your order upon arrival. If something isn’t right, whether the item is defective, damaged, or incorrect, contact us immediately at hello@enlesce.com, and we’ll make it right.

EUROPEAN UNION CUSTOMERS

If your order is shipping into the European Union, you are entitled to a 14-day cancellation period under EU law. This means you can return your item for any reason within 14 days of receiving it. Items must be returned in their original condition, unworn, and in original packaging along with proof of purchase.

REFUNDS

We’ll notify you as soon as we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days, minus any applicable return shipping fees. Please note: It may take additional time for your bank or credit card company to process the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at hello@enlesce.com.

FINAL SALE

To keep things fair for our small-batch runs, any item discounted by 25% or more is considered final sale.

These pieces can’t be returned for a refund, but we’re happy to offer an exchange if the size you need is available. If you’re unsure about sizing, reach out to hello@enlesce.com before ordering, we’re always here to help.